Privacy Policy

At The Music Den, we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. You can read more about our privacy policy below.

What Information Do We Collect And Why:

While creating an account, we ask for your name, address, phone number, and email address. Your email address becomes your account username and we also ask that you create your own password for your account so that you get to play a part in protecting you information. This information is used to help process your order, to contact you when needed, and to include you in any special The Music Den contests or offers that you may enter or be eligible for.

When checking out, we also ask for your credit card information and expiration date. This is so that we can collect payment for your order and any applicable shipping charges. The amount that your credit card will be charged is shown when you check out. When you check out, your information is also entered into our Point of Sale computer system server which is where your invoice is actually processed. This is the same server that processes information when a purchase is made in-store.

When signing up for C2B, we ask for your Music Den account number. This is the number that already exists for you in our Point of Sale system for your account. This helps us to ensure we are providing access to the correct account and to the right person.

When shipping via school servicing we do ask for the name of the School so that we can process your request and ship the item appropriately.

What does The Music Den do to protect my information?

Your information and payments are secured by 128/256 Bit Strong SSL Encryption.

What about "cookies"?

"Cookies" are small pieces of information stored by your browser on your computer's hard drive. Our cookies contain NO personally identifying information, but they do enable us to provide personalized features such as "My Account" and to store items in your shopping cart between visits. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our store, including placing items in your shopping cart and purchasing them.

Will you disclose or sell my information to parties outside The Music Den?

The Music Den never gives out or sells your personal information to any 3rd party without your prior authorization except in situations where we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of The Music Den, our users, or others.


By subscribing to The Music Den text notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided when you subscribed, and that the messages may be sent via automatic telephone dialling system or other technology. Message frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT to opt-out and HELP for customer support. You may receive an additional text message confirming your decision to opt-out. You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting out.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at

Can I change my information?

The Music Den provides customers with the ability to update and change their online account information at any time, but your information must be accurate to properly process any requests you may have.

Your Consent

By using our website, you consent to the collection and use of this information by The Music Den. We reserve the right to change this Privacy Policy at any time. Your continued use of the site means that you agree with the terms of the then-current Privacy Policy. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

This Website Uses Google Adwords

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an inquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the [CLIENT NAME] website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.


You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can
opt out of interest-based advertising entirely by cookie settings or
permanently using a browser plugin.